Support and moderation

Talk to the Zodico team

Use the right contact path for support, moderation or trust-related questions so the issue gets to the right place faster.

Which inbox to use

Picking the right route saves time and usually gets you a better answer faster.

General product and support questions

Use zodico@rodlen.com for account support, product questions, trust-page clarifications and other general inquiries.

Moderation and community concerns

Use moderation@rodlen.com for reporting issues related to community behavior, safety or moderation decisions.

Account deletion requests

If you cannot access the app, the public account deletion page explains the fallback route and what to include.

What to include when you contact the team

The fastest support messages are specific. If your issue is account-related, include the email address attached to the account. If the problem relates to a purchase, mention the platform you used. If it is about a community issue, include the relevant context and any identifying details that make it easier to locate the report.

If you are writing about a trust-page question, it helps to say which page you were reading and what felt unclear. The goal of these pages is to reduce friction, not create more of it, so the feedback itself is useful.

Support responses are always easier when the first email explains the actual problem rather than only the frustration around it. A short message with the right facts usually does more than a long message without them.